Frequently Asked Questions
Everything you need to know about your signature scent journey.
Are the fragrances at NEEX Perfumery authentic?
Yes, we guarantee that every bottle sold at NEEX Perfumery is 100% authentic and sourced directly from authorized distributors or the perfume houses themselves.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Can I return a perfume if I don't like the scent?
We offer a 30-day return policy for unopened and sealed products. To ensure you love a scent before committing, we recommend purchasing our 2ml discovery samples first.
How should I store my perfumes to ensure longevity?
To preserve the integrity of the fragrance, store your bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer or cabinet.
Do you offer international shipping?
Yes, NEEX Perfumery ships to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.